Privacy Policy

1. Privacy Policy

Effective Date: 2024 onwards

JK Scales Services Pty Ltd (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

What Information We Collect:

We may collect the following types of personal information:

• Name, phone number, email address, and business name

• Information submitted through our contact or booking forms

• Any communication or feedback provided by you

How We Use Your Information:

• To respond to your service inquiries

• To schedule and provide calibration or maintenance services

• To send service updates or appointment reminders

• To improve our website functionality and user experience

Data Security:

We take reasonable technical and administrative measures to protect your information from misuse, interference, loss, unauthorized access, modification, or disclosure.

Sharing Your Information:

We do not sell or rent your personal information. We may share it with trusted third parties solely for:

• Website hosting

• Email services

• Regulatory compliance

Cookies:

Our website may use cookies for performance tracking and analytics. You may disable cookies via your browser settings.

Access & Correction:

You may request access to, or correction of, your personal data by contacting us at:
📧 service@jkscales.com.au

2. Terms of Use

Effective Date: 2024 onwards

By accessing and using our website, you agree to comply with the following terms.

Website Content:

All content, including text, images, logos, and documents, is the property of JK Scales Services Pty Ltd and may not be reproduced without written permission.

Limitation of Liability:

The content provided on this website is for general information only. We make every effort to ensure accuracy but do not guarantee that all information is current, complete, or free from errors. We are not liable for any damages resulting from your reliance on website content.

Acceptable Use:

You must not use this website to:

• Distribute malicious software or content

• Collect data without consent

• Misrepresent yourself or JK Scales Services

We reserve the right to restrict or terminate access for any misuse.

3. Service Terms & Conditions

Effective Date: 2024 onwards

These terms apply to all services provided by JK Scales Services Pty Ltd, including calibration, setup, maintenance, and technical support of weighing equipment.

Scope of Services:

We provide weighing scale services as outlined on our website or as agreed upon in writing. Any variation must be confirmed in writing.

Service Bookings:

Appointments must be scheduled in advance. Urgent or emergency call-outs are subject to availability and may incur additional charges.

Cancellations:

We require at least 24 hours' notice for cancellations. Cancellations made with less notice may incur a call-out fee.

Warranties:

Where applicable, work performed by us may include a workmanship guarantee. Parts used may be covered under manufacturer warranties, where relevant.

Client Responsibilities:

Clients must provide safe access to equipment and accurate information about their service needs.

4. Disclaimer

The information provided on this website is general in nature and does not constitute professional advice. JK Scales Services Pty Ltd is not responsible for any direct or indirect loss resulting from reliance on information found here. All service assessments must be conducted by a certified technician.

5. Cookies & Tracking

This website may use cookies and third-party tools (e.g., Google Analytics) to track usage and improve performance. By using this website, you consent to the use of cookies unless disabled through your browser settings.

6. No Refunds Policy

JK Scales Services Pty Ltd does not sell physical products through this website. Therefore, we do not offer refunds or returns. For service concerns, please contact us directly to discuss your issue.